Account settings
Delete your Loosh account
If you no longer want to use Loosh, you can ask us to delete your account. Here’s how to contact us and what happens to your information.
How to request deletion
Email us from the address linked to your account, or include the mobile number you used to sign up. We’ll check that the request is yours before making changes.
Email support@loosh.appYou can also find the deletion link in Account settings in the app. You don’t need to sign in to use this page.
Before we close your account
If any of your Loosh wallets still have a balance, or a withdrawal is being processed, contact us before asking us to complete the deletion. We’ll help you work out what needs to happen first.
What happens to your information?
When your account is deleted, your public profile and wallet cards are removed from the directory. Your display name, photos, cover images, published contact details and notification preferences are also removed, and you can no longer sign in.
Information we may need to keep
Some records must be kept for legal and record-keeping reasons. Under our stated retention periods, personal identity records are kept for 5 years and financial records, such as transactions, withdrawals and settlements, for 7 years. The applicable period depends on the record and when the relevant period begins.
Transaction records
Some transaction records are kept in a ledger that cannot be edited or deleted. Where permitted, information that identifies you may be removed under our retention process. We explain our retention practices in the Privacy Policy.